Delete Account & Data Deletion Policy

How to Request Account Deletion

Rixbo POS does not currently provide an in-app or website interface for deleting your account. Users can request deletion anytime by emailing our support team.

Please include the following details so we can verify your identity:

• Your registered email address
• Your business/shop name (if applicable)
• Reason for deletion (optional)

Once we verify your request, your account and associated data will be permanently deleted.

Data That Will Be Deleted

The following information will be removed permanently:

• Personal details (name, phone number, email)
• Business/shop profile information
• Account-related POS data
• App usage data tied to your account
• Authentication and login credentials

Note: All deletions are irreversible.

Data That May Be Retained

Certain information must be kept for legal, tax, and security reasons. This may include:

• Historical transaction and invoice records
• Tax and financial documentation
• Fraud-prevention and security logs
• Backup data (automatically deleted within 30–90 days)

This retained data will not be used for analytics or marketing.

Processing Timeline

• Account deletion: within 7–30 business days
• Backup removal: up to 90 days

You will receive a confirmation email after your deletion request is completed.